*** All my bears are pre-packed and have been untouched since being photographed****

Please note if you buy multiple bears I will of course refund you the additional postage costs after calculating the weight and value of the parcel.
Thank you :)

RETURNS POLICY:
I appreciate that photographs don't always show things as they appear in the flesh. If you are unhappy with your purchase you may return them, WITHIN 7 DAYS, provided they are undamaged and in the new condition you received them. Refunds do not however, include the postage paid to send them to you or any Paypal payments incurred.

LAYAWAY:
Available on items over £100. Please note that I require a non refundable deposit (please inquire for details as this varies with each bear depending on price) which when paid, will secure your creation. Payment can then be made in several payments within a maximum time frame of 3 months.

*Please note that all my bears are Collector Bears and therefor are not suitable for anyone under the age of 14 years old due to small parts.

POSTAGE:
Items are all dispatched within 2-4 working days of payment and sent via Royal Mail. All Overseas packages can be tracked via Royal Mail's website and all are fully compensated if this postage option is selected. I always acknowledge payment quickly and let you know your bear's tracking details as soon as he/she starts her journey to you. All bears come wrapped securely in a strong box with their Bears of Bath signed certificate. As a rough guide postage from the UK to US takes 6-10 working days, Europe is generally 3-5 working days :) If you wish to order two or more bears please let me know and I will gladly re-calculate postage or refund any extra postage which has already been paid. All postage is charged purely at cost.
If you have any questions please don't hesitate to contact me :)