SINCE I sell under the orphans category from my 45 year collection at greatly reduced prices from the original prices, I am sorry, but I cannot take any returns once they are in your care as I have no control over how the bears are treated once they leave me. I donate from all my sales to this rescue that saves the most abused and tortured animals, they rehabilitate and find good homes for animals that would not have a chance. Here is a video of what they do, https://www.noahs-arks.net/animal/view/happy-holidays-2021#.Yby4eC-B2qC